Refunds, Returns, Exchanges & Cancellations Policy
By placing an order, you confirm that you have read, understood, and accepted the following terms. We are committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, please follow the guidelines below.
1. Order Cancellations & Changes
Free Cancellations / Changes: You may cancel or modify your order within 24 hours of successful payment without any fees, provided the order has not entered the shipping process.
After 24 Hours: Orders are typically processed and shipped within 1–3 business days. If your cancellation request is received after 24 hours or after the order has been shipped, we are unable to cancel the order.
To request a cancellation or change, please email support@vaporsr.shop with your order number.
2. Returns & Exchanges
2.1 Eligibility
Quality-related issues (damaged, defective, or incorrect items): Return requests must be submitted within 30 days of delivery.
Non-quality-related issues (e.g., change of mind): Requests must be submitted within 14 days of delivery.
Returned items must be unworn, unwashed, unused, and in original packaging with all tags attached.
2.2 Return Process
Contact our Customer Service team via support@vaporsr.shop with your order number, photos (if applicable), and reason for return/exchange.
Our representative will provide the correct return address. (Please do not send items to the address on your package label.)
Securely pack the items and include any original accessories, manuals, and packaging.
Ship the package to the provided return address.
2.3 Shipping Costs
If the return is due to our fault (wrong item, damaged/defective product), we will cover the return shipping cost.
For non-quality returns, customers are responsible for all return shipping costs.
International returns should be marked as "RETURNED GOODS" to avoid Customs charges.
2.4 Refunds
Refunds are processed within 3 business days after we receive and inspect your returned items.
PayPal payments: Refunds processed within 2 business days after approval.
Credit card payments: Refunds processed within 7 business days after approval.
Refunds will be issued to the original payment method only.
2.5 Exchanges
Exchanges are available for items of equal or lesser value.
Exchange requests follow the same process as returns.
3. Reserved Rights Regarding Returns
We reserve the right to refuse returns or exchanges if:
There is evidence of “wardrobing” (excessive returns with signs of use).
Returned items are worn, altered, laundered, damaged, or missing parts.
There is suspected fraudulent or abusive return behavior.
4. Contact Us
For any return, exchange, or cancellation requests, please contact us at:
📧 support@vaporsr.shop
(Mon–Fri, 9:00–18:00 GMT+8)
Please include your order number and relevant details for faster processing.